The Contribution of Role Play Management Development Practice on Service Delivery
A Case of Public Universities in Kenya
Keywords:
Management, Role Play, Service deliveryAbstract
Role-playing allows managers to act out in the position of responsibilities which are not theirs
but have qualification to perform, it enables the managers to perform duties in the organization
which belong to others. The duties they perform enable them to understand the tasks that are
within the organization and increase self-confidence as well as mounting skills in handling the
tasks allocated to them. Studies have been conducted on role-playing in organization but few
studies have been conducted in public universities hence the study sought to establish the
contribution of role-playing management development practices on service delivery in Kenyan
public universities. The study adopted a positivism research philosophy and descriptive survey
research design. The study targeted all the fourteen public universities located in the South
Western Kenya top management both in academic and administrative staff. The study adopted
stratified sampling in selecting the respondents from the strata that are relevant to the study and
simple random sampling method was used in selecting respondents in each stratum. Descriptive
and inferential statistics specifically the Likert scale and regression analysis were used. The
study findings indicated the contribution of role-playing management development practice on
service delivery was significant (Adjusted R Square = 0.335, F=105.660, p >0.05). The study contributes to theory and practice in that organizations should encourage role playing so as to maximize on the human resources that contribute to service delivery.
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